h31 FAQ — Your Questions Answered

You need a valid Bangladeshi mobile number and a password. That's it for the initial registration. h31 may ask for additional identity verification before processing larger withdrawals, in line with standard platform security practices.

On the login page, tap "Forgot Password" and enter your registered mobile number. You'll receive an OTP to reset your password. If you no longer have access to your registered number, contact h31 support at [email protected] for manual account recovery.

Mobile number changes require identity verification. Contact the h31 support team at [email protected] with your account details and the support team will guide you through the process. For security reasons, this cannot be done self-service.

Yes. You must be 18 years of age or older to register and play on h31. This applies to all games and betting activities on the platform. h31 takes responsible gaming seriously — please read the Responsible Gaming page for more information.

h31 accepts bKash, Nagad, and Rocket for deposits. All transactions are processed in Bangladeshi Taka (BDT). These are the most widely used mobile banking services in Bangladesh, so most players can deposit without needing a bank account.

The minimum deposit on h31 is ৳50. This low threshold means you can start playing with a small amount and get a feel for the platform before committing more. There is no maximum deposit limit for standard accounts.

Deposits via bKash, Nagad, and Rocket are credited to your h31 wallet almost instantly — usually within 1 to 3 minutes. If your deposit hasn't appeared after 10 minutes, check that the transaction was completed on your bKash or Nagad app, then contact h31 support at [email protected] with your transaction reference number.

h31 does not charge any fees on deposits. The amount you send via bKash, Nagad, or Rocket is the amount credited to your h31 wallet. Note that your mobile banking provider may apply their own standard transaction charges — check with bKash or Nagad directly if you're unsure.

Log in to your h31 account, go to the Wallet section, and select Withdraw. Enter the amount you want to withdraw, choose your preferred method (bKash, Nagad, or Rocket), and confirm. The funds are sent directly to your mobile banking account. Make sure the mobile number on your h31 account matches your bKash or Nagad number.

Most h31 withdrawals are processed within 15 to 30 minutes. During peak hours — typically evenings and weekends — processing may take up to a few hours. Same-day processing is standard for all withdrawal requests submitted before midnight. If your withdrawal hasn't arrived within 3 hours, contact support.

The minimum withdrawal amount on h31 is ৳100. There is no upper limit for standard withdrawals, though larger amounts may require additional identity verification before processing.

Common reasons for a rejected withdrawal include: the mobile number on your h31 account doesn't match your bKash or Nagad number, your account balance is below the minimum withdrawal amount, or your account has a pending verification requirement. Check your account details and contact [email protected] if the issue persists.

h31 currently offers seven games: Fortune Tiger, Egypt Book of Mystery, Captain Fisher, Arcade, Money Coming, Multi Bet, and Callbreak Quick. The full game library is available on the Game page. New titles are added regularly.

All h31 slot and betting games use certified random number generation (RNG). This means every spin, round, and outcome is independently random and cannot be predicted or manipulated. The RNG system is tested and certified before any game goes live on the h31 platform.

Some h31 games, including Callbreak Quick, offer a practice mode so you can learn the rules before playing with real money. Slot games like Fortune Tiger and Egypt Book of Mystery are real-money games. The minimum bet is low enough (৳50) that you can explore the games without a large commitment.

Fortune Tiger is h31's most popular slot game. It's a 3-reel, 3-row slot where you set your bet amount and spin. Matching symbols across the paylines triggers a win. The tiger wild symbol is the highest-value symbol and can substitute for others to complete winning combinations. Free spins and multipliers are triggered by scatter symbols. Visit the Fortune Tiger page for full details.

Callbreak Quick follows the same rules as traditional Callbreak — a 4-player trick-taking card game where spades are always trump. At the start of each round, you bid how many tricks you expect to win. Winning at least your bid earns you points; falling short costs you. h31's Quick format uses shorter rounds for faster play on mobile. Visit the Callbreak Quick page for more.

Yes. Your h31 wallet is shared across all games on the platform. Deposit once and switch freely between Fortune Tiger, Callbreak Quick, Multi Bet, Money Coming, and any other h31 game without moving funds between separate accounts or wallets.

Yes, the h31 Android app is completely free to download. Visit the h31 App page to get the APK file. There are no charges for downloading or installing the app. The app is an Android APK — you'll need to allow installation from unknown sources in your phone settings before installing.

The h31 app is currently available for Android only. iPhone users can access all h31 games through the mobile browser at h31.today — the site is fully optimised for Safari on iOS and works well on all iPhone models. The experience is very close to the app.

1. Go to h31.today/app on your Android browser and download the APK file.
2. Open your phone's Settings → Security → enable "Install from Unknown Sources" (or "Allow from this source" on newer Android versions).
3. Open the downloaded APK file from your notifications or file manager.
4. Tap Install and wait for the process to complete. Log in with your existing h31 account.

Yes. The h31 app is specifically optimised for Bangladesh mobile networks, including 3G connections on Grameenphone, Robi, and Banglalink. Games are designed to load quickly and handle brief network interruptions without losing your session or bet data.

h31 uses SSL encryption on all pages and transactions. Your personal data and payment information are never stored in plain text. h31 does not share your data with third parties for marketing purposes. For full details, read the Privacy Policy.

Change your password immediately via the login page using the "Forgot Password" option. Then contact h31 support at [email protected] to flag the issue. The support team can temporarily lock your account while the situation is investigated. Never share your password or OTP with anyone — h31 staff will never ask for these.

Yes. h31 is committed to responsible gaming. Players can set deposit limits, take cooling-off periods, or request self-exclusion through the support team. If you feel your gaming is becoming a problem, please read the Responsible Gaming page and reach out to support. h31 takes player wellbeing seriously.