h31 Terms and Conditions

01 Acceptance of Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player", "User", "you") and h31 ("h31", "we", "us", "our"), the operator of the online betting and gaming platform available at h31.today.

By accessing h31.today, registering an account, making a deposit, or placing any bet or wager on the h31 platform, you confirm that you have read these Terms in full and that you agree to be bound by them. These Terms apply to all users of h31, including visitors, registered players, and anyone who interacts with any part of the h31 platform.

These Terms should be read alongside h31's Privacy Policy and Responsible Gaming Policy, both of which form part of the overall agreement between you and h31. If there is any conflict between these documents, these Terms take precedence unless otherwise stated.

h31 reserves the right to update or modify these Terms at any time. Continued use of the h31 platform after any changes constitutes acceptance of the revised Terms. We recommend checking this page periodically to stay informed of any updates.

02 Eligibility

To register and use h31, you must meet all of the following eligibility requirements:

• You must be at least 18 years of age. h31 does not permit anyone under the age of 18 to register, deposit, or participate in any betting or gaming activity on the platform.
• You must be legally permitted to participate in online betting and gaming activities under the laws applicable in your jurisdiction.
• You must not be a resident of any jurisdiction where online betting is explicitly prohibited by law.
• You must not be acting on behalf of another person when registering or using h31.
• You must not be an employee, contractor, or affiliate of h31 or any of its associated companies, unless h31 has provided explicit written permission.

By registering on h31, you confirm that you meet all eligibility requirements listed above. Providing false information to circumvent these requirements is a serious breach of these Terms and may result in permanent account closure and forfeiture of any balance.

03 Account Registration

Each player is permitted to hold only one account on h31. Creating multiple accounts — whether under the same name, different names, or using different contact details — is strictly prohibited and will result in all associated accounts being suspended.

When registering your h31 account, you agree to:

• Provide accurate, complete, and up-to-date personal information, including your full legal name, date of birth, and valid contact details.
• Keep your account credentials — including your password and any security codes — confidential and not share them with any third party.
• Notify h31 immediately if you suspect unauthorised access to your account.
• Update your account information promptly if any details change.

h31 may require you to complete identity verification (KYC) before processing withdrawals or at any point during your use of the platform. Failure to provide requested verification documents within a reasonable timeframe may result in account suspension.

You are solely responsible for all activity that occurs under your h31 account. h31 will not be liable for any losses resulting from unauthorised account access where you have failed to keep your credentials secure.

04 Deposits and Withdrawals

h31 supports deposits and withdrawals in Bangladeshi Taka (BDT) via bKash, Nagad, Rocket, and bank transfer. All transactions on h31 are processed in BDT and there are no currency conversion fees applied by h31.

Regarding deposits:

• Deposits are processed in real time in most cases. h31 is not responsible for delays caused by third-party payment providers.
• Minimum and maximum deposit limits apply and are displayed at the time of transaction. These limits may vary by payment method.
• h31 does not accept deposits from third parties. The payment account used to deposit must belong to the registered h31 account holder.

Regarding withdrawals:

• Withdrawal requests are typically processed within 1–3 hours. In some cases, processing may take up to 24 hours.
• h31 may require identity verification before processing a withdrawal, particularly for first-time withdrawals or large amounts.
• Withdrawals will only be sent to a payment account registered in the same name as the h31 account.
• h31 reserves the right to delay or withhold a withdrawal if there is reasonable suspicion of fraudulent activity or a breach of these Terms.

05 Betting Rules

All bets placed on h31 are subject to the specific rules applicable to each game or betting market. These rules are displayed within each game or market and form part of these Terms.

• Once a bet is confirmed and accepted by h31, it cannot be cancelled or amended by the player.
• h31 reserves the right to void any bet that was placed as a result of a technical error, pricing error, or any other error on the platform.
• In the event of a dispute regarding a bet outcome, h31's decision is final, subject to the formal complaints process outlined in these Terms.
• h31 uses certified random number generation (RNG) technology for all slot and card games. The integrity of all game outcomes is independently verified.
• Minimum and maximum bet limits apply to all games and markets. These are displayed within each game interface.

h31 reserves the right to limit or restrict betting activity on any account at its discretion, including placing maximum win limits or restricting access to specific markets, without being required to provide a reason.

06 Bonuses and Promotions

h31 offers bonuses and promotions to both new and existing players from time to time. All bonuses are subject to specific terms and conditions that are communicated at the time the bonus is offered. By accepting any bonus, you agree to the terms attached to it.

• Bonuses are credited to your h31 account in accordance with the terms of the specific promotion.
• Wagering requirements must be met before bonus funds or winnings derived from bonus funds can be withdrawn.
• Bonuses are intended for personal use only and may not be transferred to another player.
• h31 reserves the right to withdraw, modify, or cancel any bonus or promotion at any time without prior notice.
• Attempting to abuse bonus offers — including through the use of multiple accounts, coordinated play, or any other method — will result in the bonus being voided and may result in account suspension.

h31 monitors bonus usage and reserves the right to investigate any account where bonus abuse is suspected. Players found to be abusing the bonus system will have their bonuses forfeited and may be permanently banned from h31.

07 Responsible Gaming

h31 is committed to promoting responsible gaming. We believe that betting should be an enjoyable form of entertainment, and we provide tools to help players stay in control of their activity on h31.

• Players can set deposit limits, loss limits, and session time limits through their h31 account settings.
• Players who feel they may have a gambling problem can request self-exclusion from h31 at any time by contacting our support team.
• h31 will honour all self-exclusion requests promptly and will not send promotional communications to self-excluded players.
• Players under self-exclusion are prohibited from attempting to open new accounts on h31.

For more detailed information about h31's responsible gaming tools and resources, please visit our Responsible Gaming page.

08 Prohibited Conduct

The following activities are strictly prohibited on h31 and will result in immediate account suspension and potential legal action:

• Using automated software, b ots, scripts, or any other automated means to interact with the h31 platform.
• Attempting to manipulate game outcomes, exploit software vulnerabilities, or interfere with the normal operation of h31.
• Using h31 for any form of money laundering, fraud, or other illegal financial activity.
• Registering multiple accounts or assisting others in doing so.
• Sharing account credentials or allowing third parties to use your h31 account.
• Colluding with other players to gain an unfair advantage in any game or betting market.
• Providing false or misleading information during registration or verification.
• Attempting to reverse engineer, copy, or reproduce any part of the h31 platform.

09 Intellectual Property

All content on h31.today — including but not limited to the h31 logo, game graphics, interface design, text, software, and trademarks — is the property of h31 or its licensors and is protected by applicable intellectual property laws.

• You may not copy, reproduce, distribute, or create derivative works from any h31 content without prior written permission from h31.
• You may not use the h31 name, logo, or any associated branding in any way that implies endorsement or affiliation without explicit written consent.
• Game content provided by third-party game developers remains the intellectual property of those developers and is licensed to h31 for use on the platform.

Any unauthorised use of h31's intellectual property may result in legal action. If you believe any content on h31 infringes your intellectual property rights, please contact us at [email protected].

10 Limitation of Liability

To the fullest extent permitted by applicable law, h31 shall not be liable for:

• Any loss of profits, revenue, data, or goodwill arising from your use of the h31 platform.
• Any indirect, incidental, special, or consequential damages arising from your use of h31.
• Interruptions to the h31 service caused by technical issues, maintenance, or circumstances beyond h31's reasonable control.
• Losses resulting from unauthorised access to your account where you have failed to keep your credentials secure.
• Decisions made by players based on information displayed on h31, including odds, statistics, or game information.

h31's total liability to you for any claim arising from your use of the platform shall not exceed the total amount deposited by you in the 30 days preceding the event giving rise to the claim.

Nothing in these Terms limits h31's liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

11 Account Termination

Either you or h31 may close your h31 account at any time.

You may close your account by contacting h31 support at [email protected]. Any genuine funds remaining in your account at the time of closure will be returned to you via your registered payment method, subject to identity verification and provided no breach of these Terms has occurred.

h31 reserves the right to suspend or permanently close any account at its discretion, including but not limited to cases where:

• A player has breached any provision of these Terms.
• h31 has reasonable grounds to suspect fraudulent, illegal, or abusive activity.
• A player has failed to complete required identity verification within a reasonable timeframe.
• Continuing to operate the account would expose h31 to legal, regulatory, or reputational risk.

Where an account is closed due to a breach of these Terms, h31 reserves the right to withhold any balance pending investigation. If the investigation confirms a breach, the balance may be forfeited in whole or in part.

12 Changes to Terms

h31 reserves the right to update, modify, or replace these Terms at any time. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered players via email or an in-platform notification.

Your continued use of h31 after any changes to these Terms constitutes your acceptance of the revised Terms. If you do not agree with the updated Terms, you must stop using h31 and may request account closure as described in Section 11.

We encourage all h31 players to review these Terms periodically to stay informed of any changes that may affect their use of the platform.

13 Contact Us

If you have any questions about these Terms and Conditions, or if you wish to raise a complaint or dispute, please contact the h31 support team:

• Email: [email protected]
• Support Hours: 24 hours a day, 7 days a week
• Response Time: h31 aims to respond to all enquiries within 24 hours.

For complaints that cannot be resolved through our standard support process, h31 operates a formal dispute resolution procedure. Please contact us at the email above to initiate this process, clearly stating the nature of your complaint and the outcome you are seeking.